Return Policy
Effective Date: June 2026
Thank you for choosing Cenoraune to elevate your tabletop and dining aesthetics. Ensuring your complete satisfaction with our Artisan Coasters Collection, Premium Dining Placemats, and Crafted Wooden Serving Trays remains our primary objective. If you encounter any complications with your acquisition, we request that you communicate directly with our client care desk at support@cenoraune.com, providing your Order Number and checkout email, so we can swiftly resolve the matter.
Please review our finalized resolution protocols below.
1. Final Sale Framework
Due to the premium nature of our curated dining collections, all processed transactions are considered final. We strictly operate without a standard return or aesthetic exchange program. The singular exception to this mandate applies exclusively to merchandise suffering from verified manufacturing defects, transit damage, or logistical fulfillment errors (e.g., receiving the incorrect item).
2. Reporting Structural Flaws & Transit Damage
Cenoraune is deeply committed to the craftsmanship of our tabletop goods. Should your items arrive compromised, defective, or inaccurate, you must initiate a formal claim by alerting our administration team within seven (7) days of the confirmed delivery date.
To guarantee a highly efficient resolution, your initial email to our support desk must include:
- Your designated Order Number (e.g., 015SHOP-XXXX) and the purchasing email address.
- A comprehensive written explanation of the discrepancy.
- High-resolution visual evidence (photographs or a brief video) explicitly illustrating the damage, defect, or incorrect product.
Upon receipt, our quality assurance department will evaluate your claim. Remedies are determined on an individual basis and may result in a direct replacement, a partial financial credit, or a complete reimbursement.
3. Financial Reimbursements
If a partial or full refund is the authorized remedy for your claim, the funds will be securely routed back to your initial payment instrument. Please anticipate a processing window of 7 to 12 business days for the credit to officially reflect in your account ledger, as final posting speeds are entirely dictated by your banking institution or credit card provider.
4. Replacement Protocol
We do not facilitate traditional product exchanges. We exclusively authorize direct merchandise replacements for items proven defective or damaged upon arrival, strictly following a successful claim review by our support staff.
5. Unsanctioned Shipments
Under no circumstances should you dispatch inventory back to our fulfillment hubs or corporate offices without explicit written authorization from our team. You must formally initiate a claim and receive instructions before attempting any return. Unsolicited parcels shipped without prior approval will be unequivocally rejected, instantly rendering them ineligible for any form of financial restitution, refund, or replacement.
Client Care & Corporate Directory
For any further clarification or to initiate a quality assurance claim, our dedicated support team is at your disposal. Reaching out to us directly is the most effective method to ensure your concerns are handled with speed and care.
- Brand Identifier: Cenoraune
- Operating Entity: Avisontek Technology Co., Limited
- Registered Office: Flat P, 4/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
- Client Support Desk: support@cenoraune.com
- Customer Care Line: +1 (231) 930-3086