Shipping Protection and Optional Tip Terms

We believe optional checkout services should be clear, transparent, and easy to manage. For this reason, Shipping Protection and Tips are offered as customer-selected additions only.

Your Choice at Checkout

Shipping Protection and Tips are not mandatory charges.

They will only be included in your order when you actively choose to add them during checkout.

Shipping Protection is designed to provide additional support for eligible package issues that may occur during delivery, such as qualifying loss, damage, or theft.

A Tip is an optional contribution for customers who wish to show appreciation for the team members involved in order processing, fulfillment, and customer support.

Choosing not to add either service will not prevent you from completing your purchase.

Shipping Protection Information

If Shipping Protection is added to your order, its coverage is subject to the applicable terms, conditions, limitations, and exclusions.

You can review the full Shipping Protection details here:

https://cenoraune.com/products/shipping-protection

We recommend reviewing the coverage information before purchasing this optional service.

Refunds for Optional Add-Ons

If you selected Shipping Protection or added a Tip by mistake, or simply decide that you no longer want the optional charge, you may request a full refund of that specific amount.

Refund requests for Shipping Protection or Tips can still be submitted after the merchandise in your order has been shipped.

No explanation is required for a refund of these optional charges.

Once your request is received and verified, our customer support team will arrange the applicable refund as promptly as possible.

Refunds relating to Shipping Protection or Tips apply only to those optional charges and do not automatically cancel, refund, or modify the products in the associated order.

Contact Customer Support

For refund requests or questions regarding these optional services, please contact us directly:

Email: support@cenoraune.com
Phone / SMS: +1 (231)930-3086

Additional contact options may also be available through our Contact Us page.

We are committed to keeping optional checkout services straightforward and ensuring that customers remain in control of the charges they choose to add.