Shipping Policy

Last Updated: June 2026

Welcome to Cenoraune. We appreciate your selection of our dining aesthetics and tabletop curations. Below is our comprehensive delivery framework, detailing how our Artisan Coasters, Premium Dining Placemats, and Crafted Wooden Serving Trays will make their way to your home.

By finalizing a purchase on our digital storefront, you acknowledge and agree to the operational guidelines outlined below.

1. Order Processing & Dispatch

Upon authorizing your payment, our fulfillment department immediately begins preparation. Standard processing requires up to three (3) business days to meticulously inspect, securely package, and hand over your tabletop pieces to our logistics network. Please note that transactions completed over the weekend or on recognized public holidays will commence processing on the subsequent business day.

2. Global Transit Timelines & Tariffs

We are pleased to offer a universal, flat-rate shipping fee of $5.99 USD for all international destinations. Once your parcel is dispatched from our facilities, standard global transit generally ranges between 10 to 20 business days, depending on your geographical location.

3. Potential Logistical Interruptions

While we prioritize rapid order handling, certain variables fall entirely outside our operational jurisdiction. International border clearances, extreme weather conditions, or localized carrier disruptions may occasionally extend delivery estimates. We deeply value your patience should such unforeseen circumstances arise.

4. Shipment Tracking & Visibility

As soon as your parcel leaves our fulfillment center, a dispatch notification containing your unique tracking credentials will be forwarded to your checkout email. You may monitor your delivery's progress via our designated tracking portal: www.17track.net.

Note: Digital tracking networks may require 48 to 72 hours to syndicate live location data. If your link shows no immediate history, please check back shortly.

5. Partial Deliveries & Split Fulfillment

To expedite your acquisition, orders comprising multiple products (e.g., pairing artisan coasters with a wooden serving tray) might be dispatched independently from distinct warehouse locations. Should this occur, you will be provided with separate dispatch emails and independent tracking links for every individual parcel.

6. Order Adjustments & Corrections

Precision is crucial. Should you require amendments to your shipping destination or product specifications (such as quantity or design variations), you must alert our administration team within 12 hours of checkout. Ensure your correspondence includes your designated Order Number and the purchasing email address. While we will make every effort to accommodate your request, modifications cannot be authorized once the fulfillment protocol has commenced.

7. Unattended Deliveries & Carrier Holds

In the event of an unsuccessful delivery attempt, regional couriers typically leave a collection notice or forward the parcel to a local postal hub. It is your strict responsibility to liaise with the regional carrier using your tracking details to arrange redelivery or pickup. Cenoraune assumes no financial liability for consignments abandoned or returned to sender due to inaccurate addresses or a failure to claim the package.

8. Stagnant Transit Updates

If your parcel's transit appears delayed, examine the most recent tracking timestamp.

  • Within 7 Days: If the status has updated within the past seven days, the package is proceeding normally through regional sorting facilities.

  • Exceeding 7 Days: Should the tracking remain completely stagnant for more than seven (7) consecutive days, please reach out to our client care desk so we may initiate a formal investigation on your behalf.

9. Parcel Loss & Theft Protocols

We stand by the reliable transit of our merchandise, adhering to the following resolution standards:

  • Verified Transit Loss: If an official carrier investigation dictates that a package was lost prior to reaching its destination, we will dispatch a complimentary replacement immediately.

  • Post-Delivery Status: Our liability definitively concludes once the tracking ledger registers the status as "Delivered." We cannot offer financial reimbursements or replacements for parcels suspected stolen or misplaced following a confirmed delivery scan. We advise consulting your neighbors, family members, or property management if you cannot locate a delivered package.

10. Dispatch Origins & Global Reach

Cenoraune proudly caters to a global clientele. We orchestrate fulfillment through strategic hubs located in North America, Australia, and the European Union. To maintain our premium material standards and competitive pricing, certain dining accessories may be dispatched directly from the facilities of our elite international manufacturing partners.

11. Legal Shipping Disclaimers & Customs

Finalizing a transaction on our storefront signifies your absolute agreement to the following stipulations:

  • Estimated Timelines: Published delivery brackets are approximations, not legally binding guarantees.
  • Import Levies: You, acting as the importer of record, bear sole financial responsibility for any border tariffs, customs duties, or localized Value-Added Taxes (VAT) levied by your government upon arrival.
  • Data Integrity: The buyer accepts full accountability for providing flawless delivery coordinates at checkout.

Client Support & Corporate Information

Should you require further clarification regarding your shipment or need specialized assistance, our dedicated support team is at your disposal. To expedite your request, please include your Order Number in the subject line of your correspondence.

  • Brand Identifier: Cenoraune
  • Operating Entity: Avisontek Technology Co., Limited
  • Registered Office: Flat P, 4/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
  • Client Support Desk: support@cenoraune.com
  • Customer Care Line: +1 (231) 930-3086